Your privacy choices
As described in our Privacy Policy, we collect personal information from your interactions with us and our website, including through cookies and similar technologies. We may also share this personal information with third parties, including advertising partners. We do this in order to show you ads on other websites that are more relevant to your interests and for other reasons outlined in our privacy policy.
Sharing of personal information for targeted advertising based on your interaction on different websites may be considered "sales", "sharing", or "targeted advertising" under certain U.S. state privacy laws. Depending on where you live, you may have the right to opt out of these activities. If you would like to exercise this opt-out right, please follow the instructions below.
If you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will treat this as a request to opt-out of activity that may be considered a “sale” or “sharing” of personal information or other uses that may be considered targeted advertising for the device and browser you used to visit our website.
BrainSparx Return & Refund Policy
At BrainSparx, we stand behind the quality of our products and strive to ensure customer satisfaction. If you are not completely satisfied with your purchase, please review our return and refund policy below.
Eligibility for Returns
- Returns are accepted within 30 days of the purchase date.
- To be eligible for a return, the product must be unopened, unused, and in its original packaging.
- Opened or used products are not eligible for returns due to safety and hygiene reasons.
Non-Returnable Items
- Any product purchased outside of our official website (please refer to the retailer’s return policy).
- Products marked as final sale or promotional giveaways.
- Any item returned beyond the 30-day window.
Refunds & Processing
- Once we receive your return, we will inspect the item and notify you via email of the approval or rejection of your refund.
- Approved refunds will be processed within 5-7 business days to the original payment method.
- Shipping costs are non-refundable, and return shipping fees are the customer’s responsibility.
Damaged or Defective Products
- If you receive a damaged or defective product, please contact us within 7 days of delivery with photos and order details. We will gladly send a replacement or issue a full refund.
How to Initiate a Return
- Email us your order number and reason for return.
- If eligible, we will provide you with a return shipping address.
- Ship the item back to us using a trackable shipping service.
- Once received and inspected, we will process your refund or replacement.
Contact Us
For any questions regarding our return policy, feel free to reach out to our support team